1. Purpose

This policy ensures that all students and staff have a fair, transparent, and timely process to appeal academic decisions or raise grievances concerning academic, administrative, or operational matters.

2. Scope

This policy applies to all students and staff of Aerovision International College. It covers academic appeals (e.g., assessment results), administrative complaints, and workplace grievances.

3. Principles

• Fairness: All appeals and grievances are treated impartially and objectively.
• Confidentiality: All matters are handled with strict confidentiality to protect the privacy of involved parties.
• Transparency: Procedures, timelines, and outcomes are communicated clearly.
• Timeliness: Appeals and grievances are addressed promptly, with clear deadlines.

4. Appeals Procedure

• Appeals must be submitted in writing in line with the within 7 working days of the decision being contested.
• The appeal must clearly state the grounds and supporting evidence.
• An appointed Appeals Committee reviews the submission and may request additional information.
• Decisions are communicated in writing within 14 working days of receipt of the appeal.

5. Grievance Procedure

• Grievances should first be raised informally with the relevant staff or department.
• If unresolved, a formal written grievance can be submitted to the Academic or HR Office.
• The grievance will be investigated by an impartial officer, and findings shared with all parties.
• A final decision is communicated in writing within 18 working days of submission.

6. Escalation and External Recourse

• If the outcome is unsatisfactory, students may escalate to the College’s Academic Board.
• Staff may escalate unresolved workplace grievances to the relevant regulatory authority in accordance with employment laws.

7. Policy Review

This policy is reviewed annually to ensure alignment with regulatory equirements, best practices, and stakeholder feedback.